{"id":8119,"date":"2025-08-11T13:05:36","date_gmt":"2025-08-11T21:05:36","guid":{"rendered":"https:\/\/activewellnesscenter.com\/?page_id=8119"},"modified":"2025-10-15T13:38:28","modified_gmt":"2025-10-15T21:38:28","slug":"faqs","status":"publish","type":"page","link":"https:\/\/activewellnesscenter.com\/petaluma\/faqs\/","title":{"rendered":"FAQs | Active at Petaluma"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ disabled_on=”on|on|off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat|500|||||||” text_text_color=”#333333″ text_line_height=”1.9em” header_font=”–et_global_heading_font|500|||||||” header_text_color=”#333333″ header_font_size=”70px” header_letter_spacing=”3px” header_line_height=”1.1em” header_3_font=”Montserrat||||||||” header_3_text_color=”#d9272d” global_colors_info=”{}”]<\/p>\n

Active Wellness Center Petaluma<\/h3>\n

FAQs<\/h1>\n

Welcome! Find quick answers to common questions about our memberships, programs, and amenities.<\/p>\n

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General Info<\/h2>\n

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General Info<\/h2>\n

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General Info<\/span><\/h2>\n

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General Info<\/h2>\n

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Membership & Billing<\/h2>\n

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Membership & Billing<\/h2>\n

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Membership & Billing<\/span><\/h2>\n

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Membership & Billing<\/h2>\n

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Club Amenities<\/h2>\n

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Club Amenities<\/h2>\n

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Club Amenities<\/span><\/h2>\n

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Club Amenities<\/h2>\n

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Programs<\/h2>\n

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Programs<\/h2>\n

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Programs<\/span><\/h2>\n

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Programs<\/h2>\n

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Contact Info<\/h2>\n

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Contact Info<\/h2>\n

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Contact Info<\/span><\/h2>\n

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Contact Info<\/h2>\n

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Active Wellness Center Petaluma<\/h3>\n

FAQs<\/h1>\n

Welcome! Find quick answers to common questions about our memberships, programs, and amenities.<\/p>\n

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General Info<\/h2>\n

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General Info<\/h2>\n

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General Info<\/span><\/h2>\n

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General Info<\/h2>\n

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Membership & Billing<\/h2>\n

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Membership & Billing<\/h2>\n

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Membership & Billing<\/span><\/h2>\n

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Membership & Billing<\/h2>\n

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Club Amenities<\/h2>\n

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Club Amenities<\/h2>\n

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Club Amenities<\/span><\/h2>\n

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Club Amenities<\/h2>\n

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Programs<\/h2>\n

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Programs<\/h2>\n

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Programs<\/span><\/h2>\n

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Programs<\/h2>\n

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Contact Info<\/h2>\n

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Contact Info<\/h2>\n

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Contact Info<\/span><\/h2>\n

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Contact Info<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf9f6″ global_colors_info=”{}”][et_pb_row module_id=”generalinfo” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”24px|24px|50px|24px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_color=”#d9272d” header_2_letter_spacing=”2px” global_colors_info=”{}”]<\/p>\n

GENERAL INFO<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”What are your hours of operation?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Monday\u2013Friday: 5am\u20139:00\u202fpm
Saturday\u2013Sunday: 7am\u20137:00\u202fpm<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I tour the club before joining?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Yes! Schedule a tour by calling (707) 776\u20118080 or emailing petaluma@activewellnesscenter.com<\/a>. Virtual tours and online info are also available on our website<\/a>.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer guest or day passes?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Yes, we offer complimentary 3-day guest pass available for first-time local adult guests (18+). Request yours by completing the short form on our website here<\/a>, or contact us at 707-766-8080 or petaluma@activewellnesscenter.com<\/a>.<\/p>\n

Day passes are also available for purchase by repeat or out-of-town guests; contact the club for current pricing.<\/p>\n

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MEMBERSHIP & BILLING<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”What membership options are available?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Individual, Senior, Youth, and Child Add-On memberships are available. Primary members may add others to their account to create a customized plan that works best for them.<\/p>\n

We also offer upgraded memberships with access to Personal Training and ZONE small group training programs designed to maximize results.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I add someone to my membership?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Yes, adult add-ons are permitted and do not need to live in the same household, but all must be billed to the same EFT account. Contact the club for details.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you participate in Silver Sneakers? ” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” hover_enabled=”0″ border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

No, Active does not participate in Silver Sneakers. We do offer discounted memberships for Seniors and Senior Add-ons.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer student, military, or senior discounts?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” hover_enabled=”0″ border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Yes, discounts apply for students, seniors (65+), active military, police, firefighters, and Providence employees and Providence employee add-ons<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I place my membership on hold?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]Holds may be available\u2014contact the front desk or membership team for policy details.[\/et_pb_toggle][et_pb_toggle title=”How do I cancel my membership?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Cancellations are accepted by phone, email, or through our website and will be applied to the next billing cycle. You can submit your cancellation by:<\/p>\n

\ud83d\udcde Phone: 707-766-8080<\/p>\n

\ud83d\udce7 Email: petaluma@activewellnesscenter.com<\/a><\/p>\n

\ud83c\udf10 Online: activewellnesscenter.com\/cancel-membership<\/a><\/p>\n

We\u2019re sorry to see you go, but we understand things change. You\u2019re always welcome back anytime, and we want to make the process as easy as possible.<\/p>\n

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CLUB AMENITIES<\/h2>\n

[\/et_pb_text][et_pb_toggle title=” What amenities does Active Wellness Center at Petaluma offer?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n