{"id":8130,"date":"2025-08-11T13:43:20","date_gmt":"2025-08-11T21:43:20","guid":{"rendered":"https:\/\/activewellnesscenter.com\/?page_id=8130"},"modified":"2025-08-27T12:53:58","modified_gmt":"2025-08-27T20:53:58","slug":"faqs","status":"publish","type":"page","link":"https:\/\/activewellnesscenter.com\/napa\/faqs\/","title":{"rendered":"FAQs | Active at Napa"},"content":{"rendered":"

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Active Wellness Center Napa<\/h3>\n

FAQs<\/h1>\n

Welcome! Find quick answers to common questions about our memberships, programs, and amenities.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”<\/p>\n

General Info<\/h2>\n

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General Info<\/h2>\n

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General Info<\/span><\/h2>\n

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General Info<\/h2>\n

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Membership & Billing<\/h2>\n

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Membership & Billing<\/h2>\n

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Membership & Billing<\/span><\/h2>\n

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Membership & Billing<\/h2>\n

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Club Amenities<\/h2>\n

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Club Amenities<\/h2>\n

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Club Amenities<\/span><\/h2>\n

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Club Amenities<\/h2>\n

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Programs<\/h2>\n

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Programs<\/h2>\n

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Programs<\/span><\/h2>\n

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Programs<\/h2>\n

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Contact Info<\/h2>\n

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Contact Info<\/h2>\n

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Contact Info<\/span><\/h2>\n

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Contact Info<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ disabled_on=”off|off|on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat|500|||||||” text_text_color=”#333333″ text_line_height=”1.9em” header_font=”–et_global_heading_font|500|||||||” header_text_color=”#333333″ header_font_size=”70px” header_letter_spacing=”3px” header_line_height=”1.1em” header_3_font=”Montserrat||||||||” header_3_text_color=”#d9272d” global_colors_info=”{}”]<\/p>\n

Active Wellness Center Napa<\/h3>\n

FAQs<\/h1>\n

Welcome! Find quick answers to common questions about our memberships, programs, and amenities.<\/p>\n

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General Info<\/h2>\n

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General Info<\/h2>\n

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General Info<\/span><\/h2>\n

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General Info<\/h2>\n

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Membership & Billing<\/h2>\n

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Membership & Billing<\/h2>\n

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Membership & Billing<\/span><\/h2>\n

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Membership & Billing<\/h2>\n

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Club Amenities<\/h2>\n

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Club Amenities<\/h2>\n

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Club Amenities<\/span><\/h2>\n

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Club Amenities<\/h2>\n

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Programs<\/h2>\n

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Programs<\/h2>\n

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Programs<\/span><\/h2>\n

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Programs<\/h2>\n

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Contact Info<\/h2>\n

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Contact Info<\/h2>\n

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Contact Info<\/span><\/h2>\n

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Contact Info<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#faf9f6″ global_colors_info=”{}”][et_pb_row module_id=”generalinfo” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”24px|24px|50px|24px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_color=”#d9272d” header_2_letter_spacing=”2px” global_colors_info=”{}”]<\/p>\n

GENERAL INFO<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”What are your hours of operation?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” admin_label=”hours” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Monday – Wednesday: 5:15am\u20139pm<\/p>\n

Thursday: 5:15am\u20138pm<\/p>\n

Friday: 5:15am\u20137pm<\/p>\n

Saturday: 8am\u20134pm<\/p>\n

Sunday: 8am\u20133pm<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I tour the club before joining?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” admin_label=”tour” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Absolutely! Schedule a complimentary tour or watch our online video tour on our website<\/a>. To book, call (707)\u202f251\u20111395 or email napa@activewellnesscenter.com<\/a>.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer guest or day passes?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” admin_label=”day pass” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Yes! Complimentary 3-day guest pass for local, first-time adult guests (18+). Day passes are also available for purchase by repeat guests and out-of-town visitors. Contact the club for current day use rates.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”membership” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”24px|24px|50px|24px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”membership” _builder_version=”4.27.4″ _module_preset=”default” header_2_font=”Montserrat|600|||||||” header_2_text_color=”#d9272d” header_2_letter_spacing=”2px” link_option_url=”membership” global_colors_info=”{}”]<\/p>\n

MEMBERSHIP & BILLING<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”What membership options are available?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” admin_label=”membership types” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Individual, Senior and Youth memberships are available. Primary members may add others to their account to create a customized plan that works best for them.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I add someone to my membership?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” admin_label=”addon” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Yes! Adult add-ons are available and don\u2019t need to live in the same household. Primary member must complete an authorization form, and all billings go through the same EFT account.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you participate in Silver Sneakers? ” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” admin_label=”silver sneakers” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

No, Active does not participate in Silver Sneakers. We do offer discounted memberships for Seniors and Senior Add-ons.\u00a0<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do you offer student, military, or senior discounts?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” admin_label=”discounts” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Yes\u2014we provide special rates for students, seniors (65+), active military, police, firefighters, and healthcare\/Providence employees.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I place my membership on hold?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” admin_label=”hold” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Yes, holds are available for a monthly fee, and medical holds are free with a doctor\u2019s note. Contact us to submit a hold or check current fees.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I cancel my membership?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” admin_label=”cancel” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n

Cancellations are accepted by phone, email, or through our website and will be applied to the next billing cycle. A 30-day notice is required. You can submit your cancellation by:<\/p>\n

\ud83d\udcde Phone: (707)\u202f251\u20111395 (opt 2)<\/p>\n

\ud83d\udce7 Email: napa@activewellnesscenter.com <\/a><\/p>\n

\ud83c\udf10 Online: activewellnesscenter.com\/cancel-membership<\/p>\n

We\u2019re sorry to see you go, but we understand things change. You\u2019re always welcome back anytime, and we want to make the process as easy as possible.<\/p>\n

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CLUB AMENITIES<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”What facility features does Active at Napa have?” open_toggle_text_color=”#333333″ closed_toggle_background_color=”#FFFFFF” icon_color=”#d9272d” admin_label=”facility features ” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#333333″ title_font=”Montserrat|700|||||||” body_font=”Montserrat||||||||” custom_margin=”0px||0px||false|false” border_width_all=”0px” border_width_top=”1px” border_width_right=”1px” border_width_left=”1px” global_colors_info=”{}”]<\/p>\n